Claims Service

At Austruck, we believe that Claims Service is the corner stone of any insurance product – it is basically why anyone buys insurance. Great claims service is particularly critical to anyone involved in the transport industry as it can make a huge difference to their ongoing viability. All claims are handled in our Brisbane office.

Austruck is very “Claims Focused”. Some of our staff have spent a large part of their insurance careers servicing claims for transport operators and realise the urgency of getting them back out on the road. If you have to speak to one of our claims people, they will understand the technical truck terminologies and transport lingo.

We have developed a core of required service levels and time frames to which our staff must adhere. This will help to ensure that your claims receive high quality service.

Austruck has a network of qualified independent Heavy Motor Assessors and other contacts on hand to assist us to get your repairs rolling as soon as possible after the repair quotes are written.